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How BD368 Handles Your Personal Information

Your account details, payment records, and device activity are handled with care at BD368. This policy explains what we collect, why we collect it, and how you can access, update, or remove your information — with access subject to your local law and eligible…

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What We Collect and Why It Matters

BD368 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with BD368, we collect the information needed to run your account — your registration details, login activity, and the payment method you use to deposit or withdraw. If you fund your account through bKash, Nagad, or Rocket, we record the transaction

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reference and amount to match your wallet to your account balance. We do not store your mobile banking PIN or full wallet credentials. Device data — browser type, IP address, and session timestamps — is logged to detect unusual access and keep your account secure. We
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may also collect support chat records when you contact us, so our team can follow up accurately. Data is retained for as long as your account is active and for a period after closure as required by applicable rules in your region. You can request a
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copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where local law permits. Availability of these rights depends on your local law and eligible regions. We do not sell your personal data to third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request access to your records, or need to report a concern, our support team handles privacy requests directly. Response times depend on the nature of your request and your region.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts at BD368. Here is what that looks like in practice across the four areas that matter most to you.

Payment Data Security

bKash, Nagad, and Rocket transactions are matched by reference number only. We never store your wallet PIN or full mobile banking credentials on our servers.

Cookies and Device Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Account Access Controls

Your account is protected by password and OTP verification on login. If we detect a login from an unfamiliar device or location, we may prompt an additional verification step.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, records are kept for the period required under applicable regional rules, then deleted. Deletion requests are reviewed against those requirements.

Common Questions About Your Data at BD368

These are the questions we hear most often about how personal information is handled. If your question is not covered here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register with — such as your bKash or Nagad number. Device and session data is also logged for security purposes.

We do not sell your data. We may share limited information with payment processors like bKash, Nagad, or Rocket to complete transactions, and with service providers who help us operate the platform under confidentiality agreements.

Contact our support team via live chat or email with your registered account details. We will confirm your identity and provide the data we hold, subject to your local law and eligible regions.

Yes. Submit a deletion request through support. We will process it in line with applicable regional retention rules — some records may need to be kept for a required period before full deletion.

We store only the transaction reference and amount. Your mobile wallet PIN and full credentials are never recorded or accessible to our team at any point during or after a transaction.

Contact us directly first so we can investigate. Your rights to escalate a complaint depend on your local law and eligible regions. We take all data concerns seriously and respond in writing.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How BD368 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Payment Data Security

Cookies and Device Tracking

Account Access Controls

Data Retention and Deletion

Common Questions About Your Data at BD368

01 What personal information does BD368 collect when I register?

02 Does BD368 share my data with third parties?

03 How do I request a copy of the data BD368 holds on me?

04 Can I ask BD368 to delete my account data?

05 How does BD368 protect my bKash or Nagad payment details?

06 What are my rights if I believe my data has been mishandled?

Privacy Policy

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