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What You Agree To When You Use BD368

These terms set out the rules that apply to your account on BD368 — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Account RulesPayment ConductEligible RegionsWithdrawal ProcessAccount Security
BD368 What You Agree To When You Use BD368
TERMS CONTACT

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team can help. You can reach us through live chat, email, or your account message centre — all three routes go to the same team handling account and policy questions.

Team online

Live Chat

Available directly from your account dashboard. Start a chat to ask about specific term clauses or account status queries.

Email Support

Write to us at our support address for detailed account term questions. We aim to respond within one business day.

Account Message Centre

Log in and open a support ticket from the message centre for a written record of your query and our response.

ACCOUNT PROTECTION

How We Manage Your Account and Data

Your account security and the integrity of your transaction history sit at the centre of how we operate. BD368 applies verification checks before processing withdrawals — your bKash, Nagad, or Rocket wallet number must match the details registered on your account, and for larger withdrawal amounts we may request additional identity confirmation. We retain your account and transaction records for as long as required to meet our operational and compliance obligations. You can request a summary of your account activity through the message centre at any time. We do not share your personal details with third parties for marketing purposes.

Data Retention

We hold your account and payment records for the period required under our operational rules. You can request access to your own records via the message centre.

Account Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet details on your account. Mismatched details will delay processing until confirmed.

Security Practices

Your account login is protected by OTP verification on each new device session. If you receive an OTP you did not request, change your password immediately.

Policy Change Notice

When we update these terms, we notify you through your registered account before the change takes effect. You decide whether to continue using the account under the new terms.

Common Questions About BD368 Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something goes wrong.

These terms apply to every person who opens an account on BD368. Access depends on your local law and the regions we serve — check eligibility before registering.

We can update terms when our services or rules change, but we notify you through your registered account before any material change takes effect. Continued use means acceptance.

Keep your bKash payment reference and contact us through live chat or the message centre. Our team will match the reference against our payment records and resolve it.

No. Each person may hold one account only. Multiple accounts under the same identity result in suspension. If you have an existing account, log in rather than registering again.

Send a request through the account message centre. We will provide a summary of your transaction history and account records within the timeframe our policy requires.

The conflicting provision does not apply to you. The rest of the terms remain in force. Access to BD368 depends on whether our services are permitted under your local law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.